If you are receiving a specific error message, read the error to see if it explains exactly why you are unable to open the survey page. If the page appears "stuck" when you submit your data, the survey site may be experiencing a temporary issue, or your browser may not be setup properly.

We recommend that you use Internet Explorer 7.0 or higher, or Firefox 2.0 or higher with cookies set to Accept All. Do not run any "ad-blocking" tools while using the surveys since this can interfere with how the websites behave and can even prevent your account from being credited in some cases.