If your account page shows that your redemption was processed, check to see what type of redemption it was.

For PayPal and Amazon.com redemptions, they are sent within 48 hours after the processed date shown on your account.

For mailed items, such as gift cards, they are sent out within 72 hours after the processed date. When redeeming, make sure your address listed on the redemption form is valid and complete as an incorrect address will increase processing time.

If you haven't received your redemption after a reasonable amount of time has passed, submit a trouble ticket to us for further assistance.